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Return & Exchange Policy

Like everything at our return policy has your best interests in mind. If you are not completely satisfied with your purchase, you may return it with your original invoice, and we will exchange the item or refund your full purchase price, less shipping and handling.

Apparel Returns and Reorders by Mail (For All Online Orders)

For the fastest return processing, use the return label supplied with your original tax invoice.
Return your purchase to:
Attn: Return Department
PO Box 8292
Baulkham Hills
NSW 2153 Australia

Once we receive your shipment, we’ll issue a store credit for your return article, less adjustments for shipping and handling.

Returns or Exchanges With an Original Sales Receipt

The original purchase price will be honored for any item returned or exchanged with an original sales receipt. Purchases made by credit card must be credited back to the original card.

Defective Products is committed to quality products. Any product with a quality defect can be returned for a replacement, exchange or full refund.

Even Exchanges

Even exchanges – exchanging an item for the same item in a different size, color, or as damage replacement – may be adjusted for price if the current selling price is less than the purchase price.

For Baby Boys

For Baby Girls


Gift Sets